Apple Valley Family Medicine
Family Medicine Practice located in Martinsburg, WV
Important Notice:
Updates, Response Times & New EHR System
Thank you for your patience and trust in us. Our team is working diligently to respond to all messages, voicemails, and requests as quickly as possible. We are experiencing a high volume of inquiries and truly appreciate your understanding.
We Have Upgraded Our EHR System
As of November 1, 2025, we have transitioned to AdvancedMD.
This upgrade helps us improve patient care, streamline communication, and enhance the overall experience for our loyal patients.
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To better serve you during this major transition, please review the following important timelines and guidelines:
Request Processing Timeframes
Prior Authorizations
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Turnaround Time: Up to 30 days
Medical Records Requests
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Turnaround Time: Up to 14 days
This timeframe begins once we have confirmed valid HIPAA-compliant consent. -
To expedite your request:
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You may access records dated before October 31, 2025 through MyChart.
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Forms (FMLA, Short-Term Disability, Pre-Op Clearance, etc.)
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Turnaround Time: Up to 14 days from the time we receive your form
(Turnaround is based on when the form is received—not the appointment date.) -
To expedite:
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Bring the form with you to your visit.
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How to Reach Us
AdvancedMD Patient Portal (Preferred)
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Please use the portal for messages whenever possible.
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Response Time: 24–48 hours
Voicemails
When leaving a message, please include:
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First and last name
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Date of birth
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Brief reason for your call
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Callback number
Response Time: 48–72 hours
Friendly reminder:
To protect your privacy and ensure we can assist you, we must have all of the above information.
If any of these details are missing, we will not be able to return your call. Thank you for helping us help you!
Messages for Management
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Response Time: Within 72 hours
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Note: Calling the office and having a message taken is the same as leaving a voicemail.
Thank You
We are grateful for the opportunity to serve our community and appreciate your patience as we navigate this transition. Our team is committed to providing you with the highest level of care.
WELCOME TO OUR PRACTICE
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As a full-service family practice, the team at Apple Valley Family Medicine offers comprehensive care for patients of all ages. This Martinsburg, West Virginia clinic is conveniently located near Nollville, Berkeley, and Blairton.
Under the direction of Ngozi Ude-Oshiyoye, MD and Kolawale Oshiyoye, MD, the team offers preventive and chronic disease management for all members of a patient’s family — from pediatric to geriatric. They promote a preventive approach with comprehensive yearly exams and screenings, including well-woman exams.
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The team at Apple Valley Medicine proudly offers efficient, compassionate, quality medical services for a full range of concerns. They welcome new patients and offer flexible same-day scheduling for all appointments.